Returns procedure
We want you to be fully satisfied with any product you purchase from AFE. If you are dissatisfied with an item you purchase from this website it may be returned to us within 7 days for a full refund, replacement or exchange, provided it is unused and returned in its original packaging. Computer software and DVDs are excluded from this service (except if faulty, in which case they will be exchanged). Items supplied to special order or to a non-standard specification by customer request are also excluded from this offer. There may be a re-packing/inspection fee for the return of certain items of safety and survival equipment.
Items to be returned will be shipped at the buyer's expense and risk. We strongly advise that high value or delicate items should be sent via by appropriately insured and tracked carrier. In some agreed circumstances we may, at our discretion, reimburse carriage costs so incurred, by way of credit note to the customer's account.
