ICAO DOC 9984 Manual on Access to Air Transport by Persons with Disabilities
The manual provides guidance on services and features required to meet the needs of persons with disabilities during
all stages of travel by air. It also provides, inter alia, guidance on the provision of information and training for
professionals and staff working with persons with disabilities, in keeping with the general obligations of States under the
2006 UN Convention on the Rights of Persons with Disabilities.
1st edition, 2013.