AFE has built its business on the concept of same-day dispatch for all in-stock items and it’s a standard we hold to today. All orders received on a weekday before 2:00pm (UK local time) are fast-tracked for same-day dispatch for all in-stock items. In some instances, due to courier or customs procedures, we may not be able to dispatch same-day but will use all reasonable measures to dispatch your order at the earliest opportunity.
AFE use a variety of delivery companies for international addresses including Royal Mail, UPS, DHL, FedEx etc. Unlike other companies in this field our carriage charges are competitive and proportionate and are set out below for you to see. For orders to European Mainland addresses delivery within 48-72 hours is our average, although deliveries to offshore addresses and those in remote areas may take longer than average. Note however that, while we always make every effort to deliver promptly, and will make every reasonable effort to resolve any problems caused by late or failed deliveries, UK and EU law allows mail-order facilities up to 30 days for delivery and any claim for default cannot be considered within that 30 day period.
Carriage will be charged according to the currently displayed schedule of charges, appropriate to the preferred shipping method selected by the buyer. The carriage charge shown in any order confirmation may be merely the standard minimum charge. This may be the case if the site is unable, for technical reasons, to calculate the exact carriage charge. In these circumstances, this will be made clear on the order confirmation and the appropriate charge will be applied during order-processing. The buyer accepts that the carriage charged may exceed the minimum carriage, but will be no greater than displayed in the current schedule of charges. This schedule will be available for reference prior to order, and will be made accessible during the checkout process. The buyer is deemed to have accepted these charges and will have no grounds to reclaim carriage charges which are made in accordance with the displayed schedule.
AFE offer a truly global delivery service, and every year we dispatch goods to more than 100 countries world-wide. If you prefer a specific delivery service or company, or would like a quote before order dispatch, please inform us at the time of placing your order or enquiry.
For non-UK deliveries, an insurance cover charge of £2.95 will be added to orders in excess of £75 value for comprehensive insurance. Claims must be received within 45 days of goods dispatch.
[European map and world-wide carriage tables]